Terms of Use

The Provider does not provide parking services but offers only the technological capability to request and pay for such services provided by the relevant Parking Operators.

In the absence of confirmation of a successful payment, the parking session is considered inactive, regardless of the User's actions.

The User is obliged to monitor the parking status in the Application.

Some services accessible through the Application may be temporarily unavailable due to technical reasons, maintenance, or restrictions by Parking Operators or other third parties.

Some services in the Application are provided for a fee.

Payments are made via payment cards (debit, credit, and others), including Visa and Mastercard branded cards, as well as other electronic payment instruments (e.g. Google Pay, Apple Pay), where available.

The virtual POS terminal through which card payments are processed in the Application is verified and registered with the National Revenue Agency (NRA).

• Virtual POS No. — F225710V
• Unique merchant identifier in the payment service provider's system — 000001512257100

Payment processing is carried out through First Investment Bank AD, a licensed credit institution operating in accordance with applicable Bulgarian and European legislation.

When making a payment, the User enters their payment card details in the secure environment of First Investment Bank AD.

The Provider, its employees, or representatives have no access to payment card data exchanged between the User and the servicing bank during a payment.

In the event of a failed payment, the respective service is not considered activated.

Completed payments are considered confirmed by the User upon their submission through the Application and cannot be cancelled, except in cases provided for by applicable legislation.

The Application may offer the option to:

• save payment cards for future payments
• select a payment card when making a payment
• pre-load funds for use when paying for Services

The User may add and remove payment cards from their Profile at any time.

When using a payment card via Apple Pay, the card number or last digits displayed in the Application may differ from those of the physical payment card. This is related to the Apple Pay security mechanism, whereby the actual card number is not provided to the merchant during payment.

The User is responsible for safeguarding their payment instrument data and for all transactions carried out through their Profile.

The User declares that they are entitled to use the respective payment instrument.

The Provider is not responsible for:

• transaction refusal by the card issuer
• unauthorised use of a payment card by third parties
• bank charges
• technical issues related to banking infrastructure

Where a refund is required, the rules of the respective bank, card scheme, and applicable legislation apply. Where a refund of an amount paid by card is required, the amount will be refunded via a card transaction to the same card.

The User is responsible for all actions performed through their Profile in the Application.

The User is responsible for:

• selecting the correct parking zone
• correctly entering the vehicle registration number
• selecting the correct vehicle when using the Services
• the duration of parking
• the correct use of the Application's functionalities

The Provider is not responsible for:

• incorrectly entered data by the User
• incorrect selection of parking zone or vehicle
• imposed fines, clamps, vehicle relocation, or other administrative measures
• actions or omissions of Parking Operators, administrative authorities, or other third parties
• the content, terms, and prices of services provided by third parties
• transaction refusal by a payment card issuer
• technical issues related to banking infrastructure or other external systems
• temporary unavailability of the Application or any of its functionalities

The Provider does not guarantee uninterrupted and error-free operation of the Application and the availability of all Services.

The Provider is not responsible for damages or lost profits arising from:

• the use or inability to use the Application
• temporary interruption or restriction of access to the Services
• actions of third parties providing services through the Application

To the extent permitted by applicable legislation, the Provider's liability is limited to the value of the respective Service paid through the Application.

The Provider processes Users' personal data in accordance with applicable Bulgarian and European legislation, including Regulation (EU) 2016/679 (GDPR).

The Provider may process personal data such as name, email address, phone number, vehicle registration number, and technical data (including IP address and device information).

Personal data is processed for the purposes of:

• providing and managing services through the Application
• processing and executing payments
• user identification
• communication with the User
• maintenance, improvement, and security of the Application
• fulfilment of legal requirements

The Application may process location data (GPS) for the purpose of providing parking-related services and determining parking zones.

The Provider takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, unlawful disclosure, and destruction.

Personal data may be shared with third parties only where necessary for the provision of Services, fulfilment of a legal obligation, or where a legal basis exists.

The User has the right to access, rectify, erase, restrict processing, data portability, and object to the processing of their personal data, in accordance with applicable legislation.

Detailed information on the processing of personal data is contained in the Provider's Privacy Policy, available in our Privacy Policy.

All rights to the Application, including but not limited to its software, design, database, content, and functionalities, are the property of the Provider.

The Application and its content are protected under applicable copyright and related rights legislation.

The User may not copy, distribute, modify, reproduce, or use in any way content from the Application beyond the provided functionalities, without the express written consent of the Provider.

The User retains rights to the data and content they enter into the Application.

The User may not perform actions aimed at disrupting the normal operation or security of the Application.

The User may discontinue use of the Application at any time.

The Provider may terminate or restrict access to the Application in the event of:

• breach of these General Terms and Conditions
• abuse or unauthorised use of the Application
• provision of false data
• necessity to protect the security of the Application or other Users

The Provider may terminate or restrict access to the Application without notice where the grounds set out in clause 11.2 are present.

Upon termination of access to the Application, the User's data may be retained by the Provider for a period and under conditions consistent with applicable legislation.

The Provider has the right to amend these General Terms and Conditions.

Amendments take effect from the moment of their publication in the Application, unless expressly stated otherwise.

Users are deemed notified of amendments upon their publication in the Application.

For all matters not regulated herein, Bulgarian legislation applies.

All disputes arising in connection with the use of the Application shall be resolved by the competent court in the Republic of Bulgaria.